Privacy Policy

1. Information we collect

We collect information you provide directly — such as your name, email address, and organisation details when you create an account or contact us.

We also collect information automatically when you use Roiva, including usage data, log data (IP address, browser type, pages visited), and cookies necessary for the service to function.

When you connect third-party integrations (e.g. HubSpot, Salesforce), we store OAuth credentials and sync data from those platforms on your behalf. We do not access that data for any purpose other than providing the service to you.

2. How we use your information

We use the information we collect to:

• Provide, operate, and improve Roiva
• Authenticate your account and keep it secure
• Send transactional emails (invitations, notifications, receipts)
• Respond to support requests
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data to train AI models.

3. Data storage and security

Your data is stored on servers in the United States (AWS). We use encryption in transit (TLS) and at rest. Sensitive credentials (integration tokens, API keys) are encrypted at the field level using AES-256.

No method of transmission or storage is 100% secure. We take reasonable measures to protect your information but cannot guarantee absolute security.

4. Data retention

We retain your account data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us at hello@roiva.ai .

5. Third-party services

We use the following sub-processors to operate the service:

• AWS — cloud infrastructure and storage
• Stripe — payment processing
• Sentry — error monitoring
• Sidekiq / Redis — background job processing

Each sub-processor is contractually required to handle data in accordance with applicable privacy law.

6. Cookies

We use session cookies required for authentication and a small number of functional cookies. We do not use advertising or tracking cookies.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise any of these rights, contact us at hello@roiva.ai .

8. Changes to this policy

We may update this policy from time to time. We will notify you of material changes by email or by posting a notice in the application. Continued use of Roiva after changes take effect constitutes acceptance of the updated policy.

9. Contact

Questions about this policy? Email us at hello@roiva.ai .