Terms of Use

These Terms of Use ("Terms") govern your access to and use of Roiva ("the Service"), operated by Roiva LLC. By creating an account or using the Service, you agree to these Terms.

1. Use of the service

You may use Roiva only for lawful purposes and in accordance with these Terms. You are responsible for all activity that occurs under your account.

You agree not to:

• Use the Service in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the Service
• Reverse engineer or attempt to extract source code from the Service
• Use the Service to transmit malicious code or interfere with its operation
• Resell or sublicense access to the Service without our written consent

2. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials. Notify us immediately at hello@roiva.ai if you suspect unauthorized access to your account.

3. Subscriptions and billing

Unless your order form says otherwise, paid plans are billed in advance for a term of one year, and a paid plan renews automatically for another term of the same length unless you cancel before the renewal date.

To cancel, email hello@roiva.ai or choose Contact Support in the app. Your plan continues to the end of the term you have paid for, and the account then moves to the Free plan.

All fees are non-refundable except as required by law or as expressly stated in these Terms or in an order form signed by us. We may change prices with at least 30 days' notice, and a change applies from your next renewal, not to a term already paid for. A founding-customer price is held for as long as you renew without a lapse.

If payment fails, we may suspend your account after a reasonable grace period. You remain responsible for any unpaid fees.

4. Your data

You retain ownership of all data you upload or connect to Roiva. You grant us a limited license to store and process that data solely to provide the Service.

We do not sell your data or use it to train AI models. See our Privacy Policy for details on how we handle your information.

5. Intellectual property

The Service, including its software, design, and content, is owned by Roiva LLC and protected by intellectual property law. These Terms do not grant you any rights to use our trademarks or branding.

6. Integrations and third-party services

The Service may connect to third-party platforms (e.g. HubSpot, Salesforce, Stripe). Your use of those platforms is governed by their respective terms. We are not responsible for any third-party service or its data practices.

You may also connect an AI assistant, such as Claude, ChatGPT or Microsoft Copilot, to your account through Roiva's MCP server or API. What Roiva returns to it is processed by that assistant and its provider under your own agreement with them, not ours, and we are not responsible for that assistant, its provider, or what either does with that data. Where your account allows it, an assistant can draft changes that take effect only when one of your users accepts them in Roiva; you are responsible for what your users accept.

7. Disclaimer of warranties

Except as expressly warranted in a separate written agreement signed by us, the Service is provided "as is" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

8. Limitation of liability

To the maximum extent permitted by law, Roiva LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.

9. Termination

You may cancel your account at any time. We may suspend or terminate your account if you violate these Terms, with or without notice. Upon termination, your right to use the Service ceases immediately.

10. Governing law

These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-law provisions. Any disputes shall be resolved in the courts of Hennepin County, Minnesota.

11. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice. Continued use of the Service constitutes acceptance of the updated Terms.

12. Text messages

If you choose text messages for two-factor sign-in, you opt in on roiva.ai to receive verification codes from Roiva by text, powered by AWS Notify. We text a code when you sign in, when you ask for one, and when you set up or change your two-factor settings, and at no other time. Message frequency varies. Message and data rates may apply; contact your wireless provider about your text or data plan. Carriers are not liable for delayed or undelivered messages.

Reply HELP for help. Reply STOP to cancel. You can also stop codes at any time by switching to an authenticator app or turning two-factor off under Profile › Security. For help, email success@roiva.ai. See our privacy policy for how we handle your mobile number.

13. Contact

Questions about these Terms? Contact us at legal@roiva.ai .